![]() ![]() If you are using ClickShare by Barco, please see Symptom: Start Menu and other shell components fail when Apps including Barco's ClickShare access Office APIs and Unresponsive Windows taskbar or user shell folder permissions issues with ClickShare App Calendar integration. Updates to affected apps or guidance from the developer of the app might also be available. Workaround: To mitigate this issue, you can uninstall apps which integrate with Windows, Microsoft Office, Microsoft Outlook or Outlook Calendar. The underlying Issue is not caused by the installation of an update to Windows and might be exposed by an update to an affected app. ![]() An example of an app affected by this issue is ClickShare. Affected Windows devices might have damaged registry keys or data which might affect apps using Microsoft Office APIs to integrate with Windows, Microsoft Office, or Microsoft Outlook or Outlook Calendar. The Start menu, Windows search, and Universal Windows Platform (UWP) apps might not work as expected or might have issues opening. ![]() Start menu, Windows Search and UWP apps might have issues opening Client: Windows 11, version 22H2 Windows 10, version 22H2 Windows 11, version 21H2 Windows 10, version 21H2 Windows 10, version 20H2 Windows 10 Enterprise LTSC 2019.Next steps: We are working on a resolution and will provide an update in an upcoming release. ![]() If they do not offer a driver later than 30.0.101.1190, you can check List of Drivers for Intel Graphics for information on how to download and install the latest Intel graphics driver available from Intel directly. It is recommended to check your Windows device manufacturer's support for the latest version of the Intel graphics driver for your device. Workaround: To mitigate this issue, you can install an Intel graphics driver with a later version than 30.0.101.1190. This issue might happen intermittently and affects apps which use DirectX or Direct3D to render part or all of their content. You might receive an error with apphelp.dll from apps using DirectXĪfter installing KB5019961, you might receive an error with apphelp.dll on Windows devices using Intel graphics drivers with versions 26.20.100.7463 up to 30.0.101.1190. ![]()
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